user & customer conferences

User conference production: every room, one desk.

The main stage gets the attention, but the breakouts, the demo areas and the stream all shape what customers take home. We plan and run the whole footprint as one production.

A large general-session room before doors: lounge seating up front, classroom rows and a wide LED wall.GENERAL SESSION · BEFORE DOORS

why it matters

A conference is a dozen shows at once.

A keynote, a few dozen sessions, a demo floor and a stream, each with its own vendor if you let it. We plan every room to the same standard and run them all from one desk, so your customers get one conference, not a collection of rooms.

what we run

The whole footprint, one production.

Main stage

Keynotes, product reveals and walk-ons, called cue by cue.

Breakouts

Every room planned, staffed and run like the main stage.

Expo and demo areas

AV and power for the floor, managed end to end.

Content

Openers, product videos and a recap your marketing team can use for months.

Stream and on-demand

Sessions for customers who can't be there, live or after.

Speaker support

Rehearsals, confidence monitors and a calm voice on headset.

in the room

Workday Elevate

600 to 700 attendees. Production management for the keynote stage, five breakout rooms and the expo demo areas, plus the keynote show: show calling, graphics and stage management.

A fireside chat on a Workday stage with two yellow lamps, seen past a seated audience.WORKDAY · FIRESIDE CHAT

See all our work →

green light review · a free consultation with a producer

Engaging Big AV? Get a free review before you sign.

Big AV quotes are written by the company that sells the gear, the labor and the add-ons. We don't own a warehouse or rent equipment, so our only interest is the right show at a fair price. Send last year's plan or quote for your conference, or just get on a call. A producer takes a look and tells you honestly whether we can do it better. If we don't think so, we'll say that too.

  • Free, no obligation
  • Back to you in 1 to 2 business days
  • Your numbers stay with us, NDA on request
  1. 01Send what you haveA scope, a plan, a quote, or just a call.
  2. 02A producer takes a lookAt the show as a whole.
  3. 03Get your green lightHonest feedback, and a straight answer.
  4. 04Say go, or don'tWant to go further? We'll put a proposal together.

User conference questions.

Can you run the breakouts and the expo, not just the main stage?

Yes, that's the point. We plan every breakout to the same standard as the keynote and run AV and power for the expo and demo areas from the same desk. At Workday Elevate, with 600 to 700 attendees, we managed the keynote stage, five breakout spaces and the expo demo areas.

Can you work with our event platform?

Yes. We're platform-agnostic and deliver to the platform you use, including Goldcast, Swapcard, Brandlive, Cvent, ON24 and Zoom. We plan the handoff with the platform team so live sessions, on-demand recordings and Q&A all land where your customers expect them.

Do you make the conference content too?

Yes. We shoot as well as we stage: openers, product videos, customer stories and a recap your marketing team can use for months. Because the same team makes the content and runs the show, the videos fit the stage, the screens and the run of show.

Can customers watch sessions online?

Yes, live or on demand, produced as part of the show rather than added on. We can stream the keynote and selected sessions live, record breakouts for on-demand viewing afterward, and deliver everything to your event platform.

When should we start planning a user conference?

Production planning works best once the dates and venue are set, which for most user conferences is many months out. The keynote, product reveals and content take the longest, so bring us in while the agenda is still taking shape. If you're closer than that, we can still step in and work from where things stand.

How do you protect live product demos on stage?

We treat a live demo like any other critical cue. Demos run on a tested, wired connection, with a backup machine and a recorded version ready to roll if anything stalls. We rehearse the demo on the actual stage setup, and the show caller can switch to the backup without the audience noticing.

Do you produce events outside New York?

Yes. We're based in New York and produce coast to coast and on four continents, with the same producer and the same desk wherever the project lands. See where we produce. Taking your conference on a regional tour? See user conference roadshows.

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the spectrum of production, one partner

Pairs with.

what can we help you solve?

Talk to a producer about your conference.

A producer answers, not a sales queue.

Every note goes to a producer, not a sales queue.

  1. 01Tell us what you're planning, big or small.
  2. 02A producer replies within one business day.
  3. 03You get a straight answer, even if it's "you don't need us for this."

Rather talk now?

212.931.4866

Quick question? Text us and we'll respond right away.

A producer replies within one business day.

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p.s. as your conference grows, a single invested partner only compounds.